1. Introduction to Projectmates

Projectmates by Systemates

Projectmates is the online project management software designed to promote collaboration and simplify workflows, letting you keep track of tasks, handle changes, and report progress with ease. You can coordinate with team members, letting people track their own work, which frees you to focus on making decisions. Projectmates offers the flexibility to self-customize the appearance, terminology and work-flow processing as well as forms to meet any and all specific needs that your organization has. Using a simple web browser, your teams can share drawings, documents, meeting minutes, discussions, project budgets, invoices and many more management processes. You will see immediate results in cost and time savings and reduced risks.

 

Built on collective industry knowledge and best practices, Projectmates is scalable, quick to implement, and flexible. You can tailor the workflow in Projectmates specifically to meet the needs of the organization. Offering construction project management solutions through Projectmates is the one and only core focus of our business. As a truly intuitive and highly functional project management solution, Projectmates contains all the functionality needed to unite and streamline all complex construction project management processes.

 

Projectmates provides all the functionality you expect from mission critical software, such as:

·         Controlled Access: The role-based security in Projectmates makes sure that users have appropriate access only to the information and documentation they need to complete their portion of the work in a given project. You have complete control over the roles and rights they are assigned within each workflow on a project-by-project basis.

·         Accountability: All of Projectmates' modules are designed so that responsible parties are automatically emailed when a task is assigned to them and when items become overdue. As soon as a user logs into Projectmates, he or she can view and access tasks across multiple projects with My Work tab, which shows tasks by module.

·         Auditing: Projectmates provides a date/ time/ user stamp for any action taken in workflow processes.

 

Projectmates Features

Projectmates provides over 40 different modules out-of-the-box, making it one of the most complete products.

 

Document Management

·         Store and share any file type

·         3D BIM Viewer with 2D & 3D Markups (Add on Feature)

·         Collaborative PDF Markups
(Add on Feature)

·         Version & Revision Control

·         Smart Folders

 

Construction Management

·         RFIs (Issue Tracker)

·         Submittals

·         Bulletins

·         GC & A/E Field Reports

·         Photo Albums

Schedules & Tasks

·         Multiple Schedules within Project

·         Schedule Gantt Chart

·         Punch Lists

·         Meeting Minutes

Cost Tracking

·         Budgets

·         Contracts/PCOs/Change Orders

·         Proposal Requests

·         Purchase Orders

·         Invoices/Pay Applications

·         Work Orders

·         Two-way Bidding

 

Capital Planning

·         Capital Plan Process

·         CIP Gantt Chart

·         Fund Tracking

·         Funding Summary

·         Project Requests

Dashboards & Reporting

·         Do-It-Yourself Custom Web Forms

·         Pre-Built Reports

·         Do-It-Yourself Ad-Hoc Reports

·         Do-It-Yourself Custom Dashboards

Communications

·         Contacts and Team Directory

·         Discussion Forums

Mobile Accessibility

·         Real-time Push Notifications

·         Team Communication

·         Document & Photo Management

·         Construction Management

·         Schedule Management/Punch Lists

And More!

·         Backup/Archive (Add on Service)

·         Custom Business Processes

·         2 Factor Authentication

·         GIS Integration (Add on Feature)

·         Single Sign-On Integration
(Add on Feature)

·         Instant Integration (Add on Feature)

 

Integrated Project Delivery

Projectmates provides a centralized place for owners, architects, engineers, and builders to communicate throughout the entire lifecycle of a project. It promotes collaboration, increases accountability, and streamlines complex business processes. Project teams are large and complex, each focusing on a different area of expertise. Projectmates empowers owners to take aggressive steps toward project transparency. When project teams collaborate on the same platform, action and decisions can be made more quickly and knowledgeably.

 

Projectmates has been designed as a streamlined BPA (Business Process Automation) that adheres to best practices in construction management. The founders of Projectmates have over 50 years of combined experience in Architecture and Construction and are aware of all the drawbacks in other project management software solutions. Projectmates was built to intuitively manage every phase (plan-build-maintain) of construction management without the pitfalls found in other solutions. It is comprehensive and robust, yet user-friendly, making this the easiest software solution to use in construction management.

 

Hardware and Software Compatibility

System Requirements

·         Operating System: Windows 7 or greater.

·         Internet Browser: MS Internet Explorer 10 or greater, Firefox, Google Chrome, or Apple Safari (cookies, and pop-ups enabled)

·         Internet Connection: 20GB SCSI HD, High speed network connection

·         Network Compatibility: Works well through firewalls and proxies

 

Connecting Projectmates to 3rd Party Applications

Projectmates Software can be used to exchange information between financial applications.

 

Projectmates provides budgeting, contracting, invoicing, and purchasing modules among its extensive repertoire of over 40 different modules. It is a great way to track project costs collaboratively. However, it is sometimes necessary to exchange data between Projectmates and other accounting software to avoid duplicate entries and data entry errors.

 

Projectmates Data Exchange model allows bridging Projectmates and 3rd party applications. For example, when a project manager approves Change Orders in Projectmates the 3rd party accounting software can be updated to note the new cost application to avoid duplicate entries and data entry errors.

 

Please call us at 214.217.4100 to talk to our implementation specialist to discuss your specific needs.

 

Customization Services

Custom Business Processes and FlexForms

Using the Custom Business Process module, custom forms can be created to collect information and reuse it across multiple projects without extensive programming.

 

Custom Business Processes can be used to input and store a wide range of information. Examples include expense reports, time sheets, phone logs, transmittals, and other forms that are needed to track the various elements of the project.

 

Pre-Built Reports

The Projectmates Pre-Built Reports enterprise reporting framework provides the information you need to evaluate projects. Projectmates Pre-Built Reports provide nearly 200 preconfigured reports. Additional reports can be created as part of customization.

 

Call Systemates at 214.217.4100 to discuss your specific customization needs.

 

Protecting Data

 

Application Security

 

Microsoft's Industry-leading Azure Data Centers are used by 90% of Fortune 500 companies. Spanning a global scale in over 42 regions, Azure offers the most comprehensive compliance offerings and is recognized as the most trusted cloud environment for U.S. government institutions. Azure's reliability, consistency and ease of use made it a simple decision over other providers such as AWS to house your Projectmates cloud.

 

We leverage Microsoft PaaS (Platform as a Service) for hosting Projectmates applications. We offer a dedicated private cloud for our clients with dedicated database which provides them the highest security, speed, and reliability. With Platform as a Service, there are no servers (even virtual) to be maintained, no patches to be applied, and no vulnerabilities that come with the servers.

 

End-to-end encryption

·         Encryption in transit w/ TLS1.2

·         Data is encrypted at rest

·         Dynamic Data Masking

·         Your application is protected from SQL injection and other malicious attacks

 

Microsoft N-tier Architecture

Projectmates Enterprise Application is engineered per Microsoft's N-tier Architecture that provides an extremely secure, highly scalable, and fast responding application.

 

SSL Encryption

We recognize that our customers expect the highest security possible while working on their data in Projectmates. That's why we provide 2048 Bit SHA-2 encryption when transmitting sensitive information, similar to banking sites.

 

Role Based Security

Roles can be considered as groups of individuals to whom access privileges are assigned in a project. Project Administrators can define what each role can view. Projectmates has a default set of roles based on standard industry practices such as architects, general contractors, owners, guests and so on. However, Projectmates makes it easy to customize roles based on a project's needs.

 

Each project has roles unique to that project. (These roles can also be standardized across portfolios of projects.) Once a user is authenticated, the rights are based on the role the user is assigned to.

Two-Factor Authentication

Two-factor authentication or "2FA", also known as "multi-factor authentication", is an essential security feature for executive team members who are approving items. Adding another layer of security for enterprise level clients was the foremost concern in the recent wake of security breaches targeting financial institutions.

 

2FA requires both a password and additional information only the authorized user has access to. By leveraging 2FA, the instances of identity theft or a rogue intruder decreases immensely.

·         Essential for executive team members responsible for approving items

·         Provides extra layer of security for enterprise level clients

·         Optional, so not forced on all Projectmates users

·         Takes advantage of existing token generating technology

 

 

Projectmates Data Retention Policy

Projectmates is a SaaS product. As such, our data retention policy is to store and backup all data and files continuously throughout the term of our agreement. Our system does not include any automation to delete data or files after a certain amount of time. At the conclusion of our agreement, when the contract has been terminated or not renewed, we are obligated to destroy all data that belongs to the client.

 

Backup and Archive –  Add on Feature

What if you could take a snapshot of your entire construction program, to ensure you have complete and accurate records for security and posterity purposes? With the traditional paper process, this would be a labor-intensive task; but with the Backup & Archive service from Projectmates construction management software, you get just that.

 

Backup & Archive goes beyond the standard approach of creating backups to drives or disks by including all your uploaded native documents and creating an HTML version of all your dynamic pages. We save your program archive files to a portable device and ship it to you. This option provides you with completely off-line secure storage. You will be able to access your project information via any browser, without the need for proprietary software.

 

Key Features of Projectmates Managed Archives:

·         Backs up entire construction program

·         Option to choose the sections of the site you want to backup

·         Arranges all uploaded files in appropriate directories based on project structure

·         Creates hyperlinks of all construction management logs and details

·         Preserves attachments

·         Does not need installation or database to view information

 

Note: Please call Systemates at 214-217-4100 and ask about Managed Archives.

 

Single Sign On –  Add on Feature

Projectmates supports SSO as an additional security measure. The following latest protocols are supported for SSO Integration:

 

 

SAML 2.0:

·         Azure Active Directory

·         Shibboleth 2 with OpenSAML

·         Active Directory Federation Services

·         Okta, OneLogin and many other commercially available Identity Providers

OpenID Connect 1.0:

·         Active Directory Federation Services with OpenID Connect enabled

·         Azure Active Directory

·         Any OpenID Connect 1.0 enabled Identity Provider

 

Disaster Recovery

Projectmates features state-of-the-art disaster recovery protocols and active geo-replication to ensure that client data can never be jeopardized. The Microsoft Azure datacenters utilized by Projectmates are one of the most secure and fastest performing platforms available for enterprise systems today. Azure datacenters such as ours are also used by 90% of Fortune 500 companies.

 

Secured and highly redundant file storage:

·         File storage where files are replicated 3 times in the same datacenter.

·         Files are replicated 3 more times in a paired datacenter.

·         Files are encrypted in transit with TLS 1.2.

·         Files are encrypted at rest.

·         Deleted files are kept on backup servers for 180 days to recover accidentally deleted files.

 

Active Geo-replication for Databases:

·         Databases are equipped with Point-in-Time restoration up to 35 days.

·         Databases are actively replicated to a secondary remote datacenter at least 300 miles away.

·         Data is synced to this remote datacenter in real-time.

·         Traffic is automatically switched to a secondary location in case of a failure.

·         All databases are encrypted at rest.

·         Sensitive fields are masked.

 

SOC 2 Type II Audit

Systemates is the proud holder of SSAE 16 SOC 2 Type II certification. This audit focuses on a business's non-financial reporting controls as they relate to security, availability, processing integrity, confidentiality, and privacy of a system. Having this report means that as a technology company, we have gone a step further to define our services, along with the supporting processes, policies, procedures, personnel and operational activities that constitute our activities that are relevant to users.

 

SOC 2 framework is a comprehensive set of criteria known as the Trust Services Principles (TSP) that are composed of the following five (5) sections:

·         The security of a service organization' system.

·         The availability of a service organization's system.

·         The processing integrity of a service organization's system.

·         The confidentiality of the information that the service organization's system processes or maintains for user entities.

·         The privacy of personal information that the service organization collects, uses, retains, discloses, and disposes of for user entities.

 

This extensive but optional appraisal shows how our commitment to correctly controlled and organized information and systems is paramount, allowing our customers to be secure in the knowledge that their data is safe. As the certification is only valid for 12 months, we will continue to undergo annual audits to ensure that Systemates is always exceeding the latest security standards. Additionally, our certification can be made available to you on request.

 

 

Security Levels

Every user is required to have a unique user name and password to access the Projectmates software. There are several security levels: site administrators, project administrators, project co-administrators and team members.

 

Site Administrators

Site administrators are sometimes referred to as super users. They have full access to the control panel that is used to customize settings for the Projectmates software. Some of these settings affect the functionality of Projectmates. The site administrator can park, unpark or permanently delete any project.

 

Site Administrators have full access to view active users, add or remove new users, and monitor user login history.

It is recommended to keep the number of Site Administrators to a minimum for control and consistency of all projects on the site.

 

Project Administrators

Each project has one administrator. The project administrator has access to the project control panel which allows the project manager to customize settings that pertain only to that project. These settings will not modify other projects.

Project Administrators have the ability to flag the project for removal or park (hide) them. However, they cannot permanently remove projects.

 

Project Co-Administrators

Although each project can only have one project administrator, the project administrator can designate Co-Administrators.

 

Co-Administrators have access to change the settings for the project but are restricted from performing some high level commands such as marking the project for deletion.

 

Team Members

Team members are also referred to as general users. When setting up a new project or adding new team members to an existing project, the project administrator has complete control of each team member's access within the project.

 

Using a role-based security model, the project administrator can set privileges specific to each team member based on their role in the project, allowing them access to only the information and documentation they need to complete their portion of the work.

 

Client Services: Consulting

The consultants at Projectmates are always on-hand to assist in the process of configuring Projectmates software to fit your exact needs with our customization services.

 

We Are Configuration Magicians

Each business has its own unique construction processes, behaviors, and systems. These nuances translate through your entire construction program. That's why we built Projectmates as a fully configurable platform our team will tailor to your business so that it fits like a glove. Our seasoned team of construction experts will guide you from day one. We'll direct you towards construction management lead practices within Projectmates.

 

A System That Fits You

We'll work with you to build out your custom construction workflows in Projectmates. As we train your team, we'll configure custom forms, templates, reports, and any third-party integrations. Before we give you the keys to the Ferrari, we'll make sure that the system drives just like you like.

 

Flexible Analytics

Projectmates gives you a no-nonsense tool to gain insights on specific subsets of your construction projects. Specify a unique group of projects in your program you want to report on. Once you have your set designated, you can apply our pre-built reports or design standalone reports unique to these projects. Whether for a few projects or your entire program, craft any report important to your team.

 

Third-Party Integration

XML, APIs, Web Services, SSO, and pre-built import/export are all available for direct connection with Projectmates. Our platform has integrated with many different project accounting applications.

 

Client Services: Implementation

Our implementation team is second to none in the industry. They've designed a time-tested process to make sure your construction team is set up for success in the software.

 

The Projectmates Implementation Difference

Other construction management software can take over a year to get you up and running. Projectmates has cut that time to 2-4 months. This puts you in the best position to quickly make the most of your investment in Projectmates. We get to work fast when you come on board. It doesn't hurt that Projectmates is so easy to use. You can rest assured your core team will be Projectmates gurus by the end of implementation.

 

When You Join the Family

1. Kickoff & Discovery

 

Right off the bat, we send out one of our implementation rockstars to learn every detail of your construction process. They'll sit down with each of your key players to learn the nuances of how you run your program. Their goal is to map out your current process in Projectmates and guide you to industry best practices. Our team will be in constant communication with yours to make sure they get it just right.

 

2. Proof of Concept

 

As our specialists detail your construction process, they'll be designing your custom tailored Projectmates. Once they have this initial setup, we schedule a workshop with your team for fine tuning. We'll run through the platform from start to finish to make sure it's perfect. At this point, it will be clear to your team exactly how configurable our software is.

 

3. Training & Go Live

 

At this point, we'll train your core team on where each of them will live in the software. Here they'll become familiar with each feature of the software they'll use. Our training is uniquely designed for each client. Our training is a fully immersive and interactive experience. We want to make sure that everyone can ride the bike before we take off the training wheels. If necessary, we'll schedule additional web training with key players. It's a lot of information to take in. That's why we provide recordings of each training for reference. These are also helpful when on-boarding new teammates.

 

4. Escalated Support & Continuous Monitoring

 

Even after you go-live, we'll be at the ready for any hiccups or questions that arise. We're not going to send you up construction creek without a paddle. Periodically, your trainer will touch base to make sure everything is running according to plan. If the team is veering off course, we are happy to schedule additional training. After all, your success is our success.

 

 

Client Services: Training

We're at the ready to share our decades of construction management experience. When your team wins, we win.

 

A Rising Tide Floats All Boats

Once you join the Projectmates family our dedication to your success goes beyond the software. Our team will guide yours to best practices in construction management. We want to share our decades of experience to help you achieve your goals. If not only to take your company to the next level, but to build the resume of your key players- your success is ours.

 

Training That Works for You

Regardless of where you are on the globe, we offer a variety of training options to make sure you and your team are at their very best. We're a friendly bunch so of course we prefer face-to-face, but we also host regular webinars and provide a library of online resources.

 

Projectmates University

 

When we say we have a library of online resources for you, we aren't kidding. Starting with Projectmates University, we've created a series of bite-sized videos that pack a big punch. All you need is 5-10 minutes to sharpen your skills in construction software and gain an edge on your competition. These videos will not only teach your team the finer details of the software, but leading construction practices as well.

 

Classroom Training For End-Users

 

If you don't know by now, our team has a passion for teaching. We thrive when you thrive. That's why our classroom training is a fully immersive experience. We'll deliver real-world examples, assignments, and ensure everyone is keeping pace with interactive Q&A . We usually come to you, but if you're up for it, feel free to visit us at our headquarters in the beautiful Lone Star State.

 

Training To Train

 

Our world-class instructors take a 'teach a (wo)man to fish' approach. As we design exactly how individual departments will use the software, we enable those power users to make experts out of the rest of your team. By the end of your training, you'll have a group of folks with degrees in Projectmates. And don't worry if there are still questions. We're still here to be your training wheels.

 

Continuing Education

 

After we take the training wheels off, your team will begin to gain a more unique understanding of Projectmates. As they come up with advanced questions, we'll be at the ready to help coach you through specific functionality. Most of the time Projectmates University will get the job done. When it doesn't, we're more than happy to schedule more focused training.

 

Client Services: Integration

In this age, your software platforms should be able to seamlessly communicate with one another. There's no question. Especially when it comes to your construction management software.

 

Data Consistency by Design

At a baseline, Projectmates is going to elevate your construction management process to new heights. But owners know there's an ever-evolving matrix of data tied to that process. With Projectmates, it's not a problem. We've built in seamless integrations with an array of leading platforms.

 

Integration Made Easy

Financial data to accounting? No problem. Projectmates is designed to integrate with all leading ERP systems. Whether you're using Oracle, SAP, Lawson, or even Microsoft Dynamics, we have you covered. You'll even be able to connect to your job-site camera systems and more.

 

Data Integrity

 

The beauty in Projectmates' integration is the seamless two-way flow between such a large array of platforms. The same information recorded in Projectmates is going to be the same data in your third-party system, and vice versa. You'll be able to rest in confidence that your construction data is consistent. From when you approve invoices to when accounting cuts checks and more- Your data will maintain its integrity.

 

How The Gears Turn

 

First and foremost, our team will be taking detailed notes on how you structure your construction data from day one. We're going to make sure that all your data is congruent from start to finish. If you have no clue what's going on with your data, don't worry. We offer data exchange models for many third-party applications. In most instances, data sharing takes place instantly using web services or HTTP posting. It is also possible to conduct a data exchange with older technology such as sFTP file transfer. Projectmates supports a variety of formats so it's one less thing you have to worry about.

 

Instant Integration

 

Projectmates offers connections to Box and Dropbox, the two leadings providers of file sharing services. These services can be used to exchange files between Projectmates and your internal ERP systems. Over 80% of Projectmates integrations are done to automate invoice payments. However, you'll be able to use this integration for other data types as well. We've designed the system to fit to you.

 

Projectmates API

 

It's always great to have developmental resources as a part of your team. If you do, perfect. We provide a robust REST API to allow your team to pull custom sets of data without needing to make a call to us.

 

Client Services: Software Support

At Projectmates, our in-house support staff is dedicated to your success long after you come on board. Our goal is to keep our clients at the forefront of construction technology.

 

Let Our Experience Guide You

Our tier-2 and escalation support staff have an average of 7 years of experience in construction management. We've worked with a vast array of projects and have just about seen it all. Even after your team is trained and are power users, we'll be at the ready for the inevitable 'what-if' question. We're happy to lead you to best practices specifically tailored for your projects. Your success is our success.

 

The Meaning of Haste

Our support staff acts quick. Seriously quick. Once you bring them a challenge with one of your projects, they jump on it like Holmes & Watson. It's impressive to watch their speedy detective work. No matter the issue, they are diligent in finding the solution to move your project forward as fast as possible.

 

A Smorgasbord of Resources

Apart from our phone line support, we've developed Projectmates University with dozens on dozens of videos to help you brush up or see actual feature walkthroughs. If that's not enough, at the ready is an in-depth knowledge-base for you to tap into. It's like a construction management wiki with FAQ's and best practices for various features. You'll even be able to submit a support ticket through this portal. Whatever your learning style, we have a little something for everyone. 

 

Not 24/7, But Remarkably Authentic

Having a dedicated support staff on Texas soil, you can rest assured that you'll get a real person on the phone. Sorry to disappoint if you were looking for the 'robo' call center vibe, but our local team of specialist is committed to guiding you to success. They are truly invested in making sure that your folks get the most they can out of Projectmates. However, they do have to go home to their families at the end of the day…